Services

Regional Office

Suite 7, Level 3

87 – 89 Market Street

Wollongong, NSW, 2500

T: 02 42 536 536

F: 02 42 536 537

 

Services

When older people can no longer stay in their homes or independent living units, accommodation is available in residential aged care services.

There are two main types of residential aged care; being High Care and Low Care. Some aged care facilities specialise in high or low care and many now offer the full continuum of care allowing residents to 'age in place'.


High level care usually provides 24 hour nursing care. This is combined with accommodation, support services (cleaning laundry and meals), personal care services (assistance with dressing, eating, toileting, bathing and mobility) and allied health services (physiotherapy, diversional therapy, recreational therapy and podiatry).

Low level care focuses on personal care services (assistance with dressing, eating, toileting, bathing and mobility). Low level care also provides, support services (cleaning, laundry and meals) and some allied health services (physiotherapy, diversional therapy, recreational therapy and podiatry). Nursing Care is provided when required. All low level care facilities have care staff on duty 24 hours a day.

Where affordable, Residents are required to make an entry contribution (known as an accommodation bond for hostels, and an accommodation charge for nursing homes) which will cover the full value of their room in accordance with guidelines established by the Department of Health and Aged Care. Refund of these contributions will be in accordance with their residency agreement.

The current financial information can be found at www.health.gov.au/acc or by calling 9534 6655 during business hours.

Accommodation is available for those unable to make an entry contribution with some units set aside for those who are financially disadvantaged.

Residents in hostels will be charged an ongoing daily care fee for their care and services provided. The fee is charged in accordance with Commonwealth guidelines and is currently 85% of the standard aged pension.

A financial assessment conducted by Centrelink may vary the appropriate daily care charges.

Community Care is also provided at a number of Centres throughout the Region. These services can include CACP, EACH, dementia specific, Day Centres, Day Therapy, domestic assistance and home nursing.